Fox Collision Customers Can Pick Cars Up Tuesday
   posted 4:30 pm Mon October 29, 2007 - Tulsa
Latest Comments on Fox Collision Customers Can Pick Cars Up Tuesday
TMDTOMCAT
Many in this industry recieve a monthly magazine "Fender Bender". If the public could just read the article from August 2007 I think they might understand just how much "GREED" played a role in this melt down that put near 50 local people with out jobs. If only the media could get thier hads on a copy of that article "Power Branding with Todd Fox" or the magazine would revisit his story, some might get an idea of the distance that man would go for the almighty dollar...


FOXrocksnomore
Since Saturday we have found out that Todd Fox had been planning this bankruptcy for weeks. The way this whole thing went down was disgraceful. Todd left hundreds of employees jobless. Single parents and even a married couple (with kids) who were both employed by Fox. He could have given us all at least two weeks notice, like he was required to do by law.

Weeks ago, Chad Markel (GM of Fox Collision) started remodeling the 41st Street shop using Fox Collision money, getting ready for Fox Body Shop. Employees asked questions, but we were told that they were making these changes because the accounting department was going to move in there. Even when Auto Glass by Fox closed its doors a week or two ago, Chad told us that there was nothing to worry about. So many lies, Chad.

I put my heart and soul into Fox Collision. I wanted to retire with this company. And I'm not the only one, I am one of many employees who felt this way about Fox. We were like a big family.

The 830-2051 HR hotline that is supposed to give employees updates on when they can expect to get paid for work already done, vacation time, etc. has not been updated since Saturday morning. On the recording Jody Fox promises to give another update on Monday, she never did. It is only fair that we get paid for the last week we worked!

I don't know how the new entity, Fox Body Shop is going to make it. Now that everything is out in the open and everyone knows the truth about how Fox Collision closed its doors, no one will ever trust them. Not customers, insurance compnies or vendors. There has been so much bad publicity. These stories will follow Todd and Chad for as long as they are in the body shop industry.


j_starner
I had my vehicle repaired at fox about 2 years ago. the qualtiy of the job was not up to quality. They didnt get the piant to match nor did they fix the door properly. They gave me a life time warranty but did not hold up to it. It says agianst any defect from there repair job. Well the brace that keeps the door from opening all the way came apart. my back window no longer worked even though it did before it was repaired. And there is a gap at the top of my door where it is suppose to seal. it is suppose to be a new door but i think it is not. I am happy to see them close there doors. They are a crappy company and he should be sued.


KKsnews
I had a car repaired by Fox this summer after being in a collision that was not my fault. The repair process was fine, the work as far as I know up to this point was fine BUT....I did have a problem with rental car payment as well as another person on here. I waited to take my car in until I was told the parts were ready, & I turned in the rental as soon as I knew my car was finished. I received a bill from the rental car company a few weeks after I turned in the car saying that I personally had to pay for the final week of rental. The insurance company says that Fox told them that the car was going to be ready a week before it actually was. Now I don't know that I would blame Fox for this one because anyone with any common sense knows that an estimate is just that & the insurance company is responsible for providing me with a rental until the repairs are complete not until they are "estimated" to be complete. I contacted Fox and they informed me that they always had to go through that with this particular insurance company & I believe them because I spoke with them as well. None the less, I was receiving threatening phone calles several times a day from the rental company saying I better pay the bill. I told them the circumstances and told them I was working on getting it paid by the insurance company as they should. They told me no way were they going to pay it & I better. Then I received a collection notice in the mail saying they were also going to report this to the credit agencies. Just a pointer on how to handle this one if you are dealing with this right now. Go all the way to the TOP! I notified the Oklahoma Insurance Commissioner & they investigated the situation. Needles to say, the billed was paid. In fact Fox were the ones that ended up paying it so that I wouldn't have to deal with this issue any longer. So....kuddos to Fox for finally stepping up and taking care of a customer!


CollisionCntr
As a shop owner, I must say, Shame on you, Todd. Your points about DRP's, while many are valid, are not what caused your train wreck. Many of us partticipate in DRP progams, and have never left our customers, employees and vendors in such a terrible state. Dirty pool, my friend. What took you down is greed and disregard for anything else; simple as that. Mismanagement and carelessness. The playing field is even among us that do insurance work, yet somehow most all of of us have managed to stay in business providing quality repairs and backing them up time and again..and we're still here to honor our warrranties. And our employees. I hope you sleep like a baby while your hoards of employees look to another source to support their families (yes Todd, they are humans, with families)..In short, you are a weasel and I hope you experience the scorn of all the people that you've duped. I can only assume that a Rat has the ability to sleep like a baby. Good luck.


The Rock
I am a former fox employee and i can tell you that this company fell because it was mismanaged at the top! Todd Fox has no idea how to run a company or treat people. He made his employees work 50 plus hours a week and paid them for 40. Fox Collision was grossing about 2 million a month and his overhead was around 1.5 million. I can tell you that Todd Fox is well off right now and has no care in the world for any of those that worked for him. I urge everyone out there to stay away from any body shops bearing the name Fox...I have heard that he is keeping the store at 41st and 51st open and that Chad Markel is the new owner and it will be Fox body shop. I can tell you this there is no way that chad has the money to buy any of these stores so Todd Fox is still involved somehow.. He is a crook and care about know one but himself. Todd I hope you read this and If you do then you know who wrote this and you also know that what i say is true Karma you are getting yours now. and it is not over we still have my lawsuit against you that you can't run from! he is a loser period!!!

And to the Fox employees go to the labor board get paid your overtime from the day you started at fox you will get it...I DID!

There is more to this than what is coming out right now


painterboy
While what Todd says about insurance companies has some truth in it, it's simply not enough to close a shop down. Every one in the industry knows this.

His statement is for the rest of you that don't know the details of how DRP's work.

He infers almost explicitly that other body shops are caving in to some great pressure to turn out bad work, just as long as it's timely.

How offensive. I take great pride in my work, as well as my fellow technicians.

There are problems with the insurance industry that he does address acurately.

In the end though, that didn't close him down.

What goes around Todd, comes around. Thanks for messing up your employees holiday season, we know you won't hurt for a Christmas dinner yourself, God forbid that day. Sleep well for what you've done! Insurance companies!!! HAH!


FixedOn66
As a collision repair shop owner I hope I can add some insight here.

I agree with Listen Up that the problems with insurance ARE real. (I did go on well over 2000 characters about that but had to delete it. )

However they are not real enough to put a shop out of business unless you let it do so. Fox could have expanded to fast, slipped on quality control, or done any of the other mistakes bankrupt companies have made. I?ll just say that Fox can't blame the whole thing on insurance or else every shop in town would be out of business. Regarding your cars; I've heard that Farmers took many of their insureds cars out of Fox on Saturday and took them to other DRP shops. I've also heard that as of this morning State Farm vehicles were still at Fox facilities but SF is doing everything to get them out. I drove to the 61st, 51st and 41st locations and it seemed the 41st & Sheridan location was the only location with any life. It looked like many of the vehicles were in that lot and I saw people in the office at the time I was there. If you are desperate and haven't received any information you might start there.

I will say that this has happened before in California with a similar large chain and Fox seems to be handling it much better. In CA they just locked the gates and didn't even tell their employees. Their tools were locked up for a week so they couldn't even work anywhere else. Most of the Fox technicians were told to come for their tools on Saturday morning. Because they thought enough of their employees I believe they will try to get cars out as quickly as possible.

Remember that if you insurance company encouraged you to go to Fox they would do well to keep you in your rental car at their cost until this all gets settled. It WILL take time to get your car out, into production at another shop and completed. For some it will be like starting from scratch.

Good luck and best wishes to you all. You WILL be taken care of in time.


xBvegan
Shame on Fox, indeed! Todd Fox is a crook! I am the husband of a key Fox employee and have seen emails from Todd Fox to his upper management, that my wife intercepted, that show Todd Fox knew he was going to close the company weeks ago but never told his customers, investors or regular employees. Even as late as Friday Oct. 26th, he was telling his employees that they had nothing to worry about and everything was fine but they all had to attend a special meeting on Saturday morning. Then on that Saturday morning, on their own personal time, he told them all the company was closing and they had two hours to collect their personal belongings and vacate the buildings. I would be glad to supply these emails to KTUL if I can reach someone at the news desk but yes, shame on Fox, indeed.


lvampire
I'll tell you what, if it were me who had a car there, and was unable to get it, I'd get the police over there and either have them get into the building for me, or break into the building myself. That's just not right that you're not able to get your OWN vehicle. Shame on Fox! Lee


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