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SOURCE: La Jolla Residence Club
La Jolla Mazatlán Complaints Department is a specific department that was established to warn members of travel scams and improve their experiences while staying at La Jolla Mazatlan. Through all of this department’s hard work, member approval ratings are the highest they have been in the last several years.
Miami, Florida (PRWEB) March 20, 2013
La Jolla Mazatlán Complaints Department was created to help improve customer experiences while staying at the resort, and the efforts of this department are working, as customer service reviews have never been higher. The complaints department issue comment cards to every visitor and tallies the totals to get an overall satisfaction rating, and for the first quarter of 2013, reviews are higher than ever.
La Jolla Mazatlan Complaints Department takes control of guest complaints, and is constantly improving the standards of customer service by which the staff of this resort operates. Any guest that has a complaint is directed to the complaints department so that their situation can be handled with the utmost care. This complaints department is also responsible for implementing a more detailed comment card, which is how they receive their average guest satisfaction rating.
Guests can fill out these comment cars and rate their accommodations, service, cleanliness and food choices. There is also a place where they can comment on improvements. Since the implementation of the La Jolla Mazatlan Complaints Department, guests have fewer complaints, are ranking all the services higher, and are enjoying their vacations more than ever before. This is a specialized customer service tactic that many resorts are utilizing to grant customers the best vacations possible. In the case of La Jolla Mazatlan, guests feel heard, and appreciate all of the time and effort that the complaints department puts in to their comments and concerns.
La Jolla Mazatlan Complaints Department was excited to see that customer complaints continue to decrease now that there is a department solely focused on guest satisfaction. Guest remarked that any issues that di arise on vacation were immediately taken care of, and followed up by the complaints department. This gave guests the added assurance that their individual situations were being handled appropriately, and documented to assist future guest. Thanks to this unique system, guests feel as though they have an active role in the customer service standards of the resort, and appreciate all of the specific attention to their needs.
La Jolla Mazatlan Complaints Department was added to the resort in late 2012, and the amount of complaints that this resort receives has effectively decreased. Guests enjoy the fact that there is a place that they can go to talk about their issues, and they will receive results. This temporary program has become a permanent fixture at the resort ad the complaints department is looking forward to improving the resort even more in 2013.
La Jolla Residence Club’s contact information:
Delfin Condo 110, Sin Nombre,
82110 Mazatlan, Sinaloa, Mexico
+52 669 988 1410 ?
Member Services USA/CAN: 1-888-508-5565
Reservations USA/CAN: 1-866-978-6826
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