911 Center Aims To Improve On Calls For Help - KTUL.com - Tulsa, Oklahoma - News, Weather & Sports

911 Center Aims To Improve On Calls For Help

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Tulsa's 911 Center has seen its share of difficulties. In May we reported how some callers were receiving a recording when they called and then placed on hold.

Two months later, Tulsa’s 911 center has added employees to help with their overwhelming calls and more changes could be coming.

We spoke to Shameka Glover in May who said she had been placed on hold after witnessing a fight. We followed up with Glover, who says she has since called 911 and been placed on hold again.

Administrators told the City Council this week they are working with AT&T to come up with a way to prioritize calls when come in at once. The current system treats a caller about a shooting and a caller about a less serious incident the same. They will be answered in the order the call was received.

Terry O'Malley, with 911, says the number of calls coming into their system had been so overwhelming she had even considered using a voice activated answering system.

"That has been ill-advised, but what was great was we started that conversation with AT&T and they were able to put us into some other better solutions," O'Malley said.

O'Malley says they are beginning a community educational plan to let the public know when to call 911.

They would like the public to use these numbers to call for help when it is not an emergency.

Police: 918-596-9222

Fire: 918-596-9977

EMSA: 918-596-3000

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